We miss you!! You are part of the UnDone family and we can’t wait to see you again. There are some changes to the way we will conduct business in this new environment, but that doesn’t mean we can’t still provide the level of service that you have come to expect from your visit to UnDone Salon. In this letter we have outlined the changes necessary in order to be reunited with you once again…

When you arrive for your appointment

§  Please stay in your vehicle and text your stylist upon your arrival.
§  A COVID-19 waiver must be signed prior to any services performed.  
§ Hand sanitizer will be provided and hand washing must take place before the services begin.

Health Check

*Upon entry we will be taking your temperature to ensure no one enters with a temperature of 99 degrees or more. If this occurs we will cancel your appointment and ask you to call to reschedule.*We ask for you to monitor your own health/temperature and if there is any change to let us know so we may adjust your appointment in advance.

One person per appointment

* Children 12 and under must be accompanied by one adult. We ask that the adult not approach the station and to please stand a respectful distance while the service is being performed.

No personal items

*We are asking you to limit your items to your cell phone, keys and form of payment. No handbags or food/beverage items please. Coats and umbrellas will remain with you during your service.

Future Appointments

*Future appointments can only be made through our call center or online.

No Cancellation Charges

*Only on a temporary basis. Please try to give us 24 hr notice if you need to cancel your appointment.

Color Appointments

*Please arrive for your color service with clean, dry hair. Shampoos prior to service will not be allowed.


* Behind the ear Masks are required for the entire visit for clients and staff (For clients who do not have a behind the ear mask, or any mask one will be provided upon entering the salon and a fee will be added to your total service bill.) **Face masks must be of behind the ear design. No behind the head attachments, scarves or bandanas will be allowed.**

No Waiting Areas

*Aside from shampoo, all services will take place at one station.

No Blow-Drying/Waxing

* Blow-drying and waxing services will not be available at this time   
**No Complimentary Beverages will be served.**


Disposable capes will be provided. Please avoid wearing any turtlenecks or sweater material that may catch hair clippings beyond what the protective smock can cover.

Retail Sales

If you need to purchase products, please ask your Stylist. We want to avoid handling of the product displays. All sales are final. No returns will be accepted while under a state of emergency.

Gift Certificates

THANK YOU FOR YOUR SUPPORT!! Online gift certificate sales will be the only method available. No in-store purchases or pickups will be allowed.

Social Distancing

We ask that you continue to be mindful of physical contact, distancing, and placement of your personal items.


If there is anyway we can serve you better, or if someone exceeded your expectations, please feel free to contact us.

Thank you for reviewing these items and respecting this process. We appreciate that you continue to choose Undone Salon for your beauty and wellness needs. See you soon…

-UnDone Girls

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